Boosting user engagement by 30% on Trase

In short

Trase had just completed a major revamp, merging three separate websites into one. They brought me on to push the visual design further, streamline the user experience, and help the team adopt new ways of working.

Client

Trase

Methods

User research

Workshop facilitation

Wireframe

UI design

Design System

Trase is an open-access online platform that revolutionizes supply chain transparency for key globally-traded agricultural commodities. Connecting data sources in innovative ways, Trase represents a step-change in the ability to link commodity buyers to individual production regions and the sustainability risks and opportunities in those regions.

Role: Lead Product Designer
Timeline: 1 year - Ongoing
Core team: Product Manager and Software Engineer
Extended team: Global Researchers and Data Scientists

Uncovering problems and challenges

After a thorough audit, I rolled out a continuous research program to keep insights flowing throughout the year:

  • Analytics and heatmaps: Implemented Hotjar recordings and dashboards; reviewed Google Analytics data monthly and shared with the wider team.
  • User testing: Ran regular remote testing sessions
  • Collaborative workshops: Facilitated in-person workshops in Stockholm and virtual FigJam sessions to uncover pain points and prioritize features.

Audit report

FigJam workshop
Workshop in Stockholm with the team

Key Challenges and Solutions

"Explore the data" result: problem of clarity and usability

Users struggled to understand and engage with the data because key results were crowded, hard to find, and lacked contextual guidance, leading to confusion and overlooked insights.

Design before "Explore the Data" result for Paraguay:


In the redesigned experience, users land directly on the flow map.
It allows power users to access insights immediately. I introduced contextual tooltips that provide guidance at relevant moments, helping users navigate the tool with clarity and confidence.

Clunky map-filtering workflow

Solution: Introduced preset filters, a persistent side-nav, and a streamlined toolbar, so users can explore and compare regions in two clicks.

Design of the map before


New design

Side panel opening for more information

Confusing site navigation

Solution: Overhauled the global nav to clearly showcase Trase’s core offerings and allow users to jump straight into “Insights,” “About,” or exploring the data. Improving accessibility across the website.

New navigation on desktop and mobile

Improved accessibility

Applied WCAG-compliant contrast, keyboard navigation, and screen-reader-friendly labels to the menu.

Colors failed to meet accessibility guidelines

Result

Over the past year, we saw an uptick not just in traffic, but in the depth and quality of user engagement and user satisfaction.
Throughout the year, we saw:

  • Active users ↑ 145.6% (to 11 K)
    We now have roughly 2.5× as many returning users compared to the prior period, signaling that people find real value in our platform.
  • New users ↑ 154.6% (to 11 K)
    More than double the number of first-time visitors are discovering Trase.earth, which is fueling our growth in active users.
  • Avg. engagement time per active user ↑ 30% (now 5 m 53 s)
    Users are spending almost six minutes on the site, up significantly from last year, showing they’re diving deeper into the data.

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